Our goal is to help businesses elevate customer experiences. Good reputations are not developed they’re earned!
Provide businesses with a review process
Our online reputation management tool helps customers review a business easily online with the click of a button. This gives business owners insight into what is working in their business, so they can continue doing what works.
When someone has a bad experience in a business, they can feel used, cheated or lied to. They can feel powerless and voiceless like their experience and opinion doesn’t matter. This is not right, and this is not the way someone should ever feel! We empower customers by ensuring their voice is heard. If someone has a bad experience in a business – an actual bad experience – then the business that created that bad experience needs to do something for the sake of their customers. When a customer files a negative experience from our dashboard that comment is sent directly to a decision maker in the business so action can be taken to fix the situation.
If a Marketing Tongue client refuses to set up their account with a decision maker’s email address their account will be closed. We refuse to work with clients that do not put the experiences of their customers first.
Coach our Clients
Most businesses want to provide their clients or customers with a great experience, but most of the time they don’t know how to. Many businesses don’t know how to create customer experiences that inspire and create a sense of customer satisfaction, and that’s where we come in! During our client onboarding process, we coach clients to learn how to create positive customer experiences, because we believe a good reputation is not developed it is earned!